Collapsible content
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders totaling $200 or more.
What is the shipping cost for orders under $200?
Orders under $200 will include a standard shipping fee, which is calculated and collected during checkout.
How long does shipping take?
Orders will be shipped within 1-2 business days. Orders shipped with free or standard shipping typically arrive within 5–10 business days. Delivery times may vary based on your location and weather conditions.
Which shipping carriers do you use?
We use UPS, FedEx, and USPS. The carrier for your order is selected based on which provides the best and most economical service for your location.
How is the shipping carrier determined?
We choose the carrier that offers the most reliable and cost-effective service for your delivery address.
Can I track my shipment?
Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.
What happens if there are shipping delays?
While we strive for timely delivery, delays may occur due to weather, carrier issues, or remote locations. If your order is delayed, please contact our customer service team for assistance.
Returns & exchanges
Can I return an item if I’m not satisfied with it?
Yes, we accept returns if you’re unhappy with your Elizabeth Ross® product. Returns must be made within 30 days of the date received.
What conditions must my item meet to be eligible for a return?
Returned items must be unused, in their original condition, and in the original packaging. Returns that don’t meet these criteria may be rejected.
Can I return an item purchased from a retailer or third-party seller?
No, all returns must be from verified purchases made directly on ElizabethRossFlags.com
How do I start the return process?
Email support@elizabethrossflags.com with your order number and the shipping address used for the order to request a Return Authorization.
Who covers the cost of return shipping?
Return shipping costs are the responsibility of the customer.
How do I send my return?
After receiving Return Authorization, securely package your item(s) and send them via the shipping carrier of your choice.
When will I receive my refund?
Once we receive and inspect your return, a refund to your original payment method will be processed within 5 business days.
Are shipping costs refundable?
No, shipping costs for both the initial order and the return are non-refundable.
What happens if my return is rejected?
If your return doesn’t meet our criteria, it may be rejected. In such cases, our customer support team will contact you with further details.
Products
Are your products made in the USA?
Absolutely! Elizabeth Ross® products are proudly 100% made in the USA. For over 100 years, our American flags have been crafted with care in Pennsylvania and South Carolina by Valley Forge Flag, supporting over 400 American workers. Additionally, we partner with suppliers in Washington, Illinois, North Carolina, South Carolina, and Pennsylvania, collectively creating over 350 more American jobs. Our flags are Made in America, for America, by Americans.
What makes Elizabeth Ross® flags different from others?
Elizabeth Ross® flags feature 15% larger embroidered stars, reinforced fly ends with advanced stitching, and heavy-duty brass grommets for durability and a stunning appearance.
Material
What material is the Elizabeth Ross® flag made from?
Elizabeth Ross® flags are crafted from 100% high-quality nylon, a versatile material perfect for a variety of uses. Whether displayed outdoors, used for memorial purposes, or showcased indoors, nylon is an excellent choice. It retains vibrant colors, flies gracefully in a light breeze, dries quickly, and is easy to clean.
Remember to treat the American flag with common sense and respect. Never fold it when wet, and replace it when it is no longer in a condition worthy of representing our nation.
Care
How do I clean and care for my Elizabeth Ross® U.S. flag?
Cleaning:
- For all flag materials, including synthetic (nylon or polyester) and natural fibers (cotton or wool), we recommend spot cleaning with cold water and a mild detergent, then laying the flag flat to dry to help maintain its shape and appearance. For a more thorough refresh, dry cleaning is also a suitable option.
Maintenance Tips:
- Fly Ends: Watch for fraying. Trim and re-hem to extend the flag’s life.
- Weather: High winds (30+ mph), heavy rain, and snow can damage your flag. Take it down during these conditions and let it dry flat if wet. Never fold or roll up a damp flag.
- Cleanliness: Keep your flag clean to minimize dirt, air pollution, and emissions. Rotating between two flags is recommended for longevity.
Durability:
Flags may fray or fade over time due to exposure to the elements. Elizabeth Ross® flags are reinforced with double-needle lock stitching and bar-tacking to withstand structural stress. Store your flag indoors during extreme weather or in regions with intense UV radiation for longer life.
For over 100 years, we’ve been committed to crafting the highest quality flags with care and precision in every stitch!
Size
What size Elizabeth Ross® flag should I fly on my flagpoles?
The size of your flag depends on the type and height of your flagpole:
- House-mounted poles (5-6 feet): A 3’ x 5’ flag is ideal for poles attached to homes. The flag’s width (shortest side) should be about half the length of the pole.
- In-ground poles: For in-ground poles, the flag’s longest side should measure one-fourth to one-third the total height of the pole. For common 18-20’ poles, we recommend a 4’ x 6’ or 5’ x 8’ flag.
Following these guidelines ensures your flag is proportionate to the pole and displays beautifully.
Display
What is the proper way to display my Elizabeth Ross® flag?
The fundamental rule of flag etiquette is simple: treat all flags with respect and common sense. Here are key guidelines for displaying the U.S. flag properly:
- Precedence: The U.S. flag always takes precedence when flown with other flags. It should never be flown lower or be smaller than another flag.
- Equal Height: Other national flags may be flown at the same height and size. If this is not possible, do not display them together.
- Position of Honor: When flags are displayed together, the U.S. flag is on the observer’s far left (the flag’s own right). Flags are ordered: U.S. flag, other national flags (alphabetically), state, county, city, organizational, and personal flags.
- Half-Staff: When flown at half-staff, first raise the flag to its peak, then lower it. The U.S. flag is raised first and lowered last.
- Night Display: The U.S. flag may be flown at night but must be illuminated.
Specific Situations:
- In Gatherings: The flag should be to the right of speakers or behind them on the wall.
- Over Streets: The union (blue field with stars) should face north or east, depending on the street’s direction.
- On Walls or Windows: The union should be at the observer’s top left when displayed vertically or horizontally. In windows, the union faces outward to the flag’s own right.
- On Vehicles or Uniforms: The union should face forward (right on vehicles and right arms), though it’s preferred on the left arm for patches.
Finally, always render a salute (hand over heart for those not in uniform) during the raising, lowering, or passing of the flag or when reciting the Pledge of Allegiance if the flag is present.
Disposal
What is the proper way to dispose of my Elizabeth Ross® flag?
According to the U.S. Flag Code, a U.S. flag that is no longer a fitting emblem for display should be disposed of in a dignified manner, preferably by burning. Many organizations, such as the American Legion, Veterans of Foreign Wars (VFW), Boy Scouts, and Girl Scouts, offer proper flag retirement ceremonies at no cost.
CUSTOMER SUPPORT
Reach out directly at support@elizabethrossflags.com
- Respect & Precedence: U.S. flag takes precedence, should not be smaller or lower than other national flags.
- Positioning: Place U.S. flag on observer’s left; display order is U.S., other national, state, and local flags.
- Half-Staff: Raise to peak, then lower; U.S. flag raised first, lowered last.
- Night Display: Only if spotlighted.
- Public Placement: U.S. flag to the right of speakers or behind them.
- Orientation: Street: Union faces north/east. Wall/Window: Union to observer’s left.
- Vehicles: Union faces right on right side; left side preferred.
- Hand over heart when flag is raised, lowered, or during Pledge if flag is present.
- The fundamental rule of flag etiquette is: treat all flags with respect and common sense.
- The U.S. flag takes precedence over all other flags when flown within the United States. It should not be flown lower than another flag nor should it be smaller than another flag flown with it.
- Other flags may, however, be flown at the same height and in the same size. Other national flags should not be smaller or flown lower than the U.S. flag when displayed together.
- If it is not possible to display two or more national flags at the same height, it is not proper to display them together at all.
- The point of honor is on the extreme left from the standpoint of the observer (the flag’s right). The order from left to right of flags flown together is: U.S. flag, other national flags in alphabetical order,state flags, county and city flags, organizational flags and personal flags.
- It is not illegal or improper to fly any flag (state, ethnic group, organization, etc.) alone but it is always preferable to display the U.S. flag at the same time.
- If one flag is at half-staff in mourning, other flags flown with it should be at half-staff. First raise the flags to their peaks, than lower to half-staff. The U.S. flag is raised first and lowered last.
- It is proper to fly the U.S. flag at night, but only if it is spotlighted.
- In a public gathering (lecture hall, church, etc.) the U.S. flag should be to the right of the speakers or on the wall behind them.
- The U.S. flag should be in the center of a group of flags only when the center pole is taller than the others or when a fan-like arrangement makes the center pole higher than others.
- Displaying the flag with the canton on the left (canton is the blue field with the 50 stars): the canton of the flag should always be to the observers left. Over a street - when the U.S. flag is displayed other than from a staff, it should be displayed flat or suspended so its folds fall free. When displayed over a street, place the union so it faces north or east, depending on the direction of the street.
- Displaying a flag on a wall: when displayed either horizontally or vertically against a wall, the union should be uppermost and to the flag’s own right, that is to the observer's left. In a window, the union should be to flag’s right when viewed from outside.
- Displaying the flag with the canton on the right (canton is the blue field with the 50 stars): display the canton facing right when displayed as a decal on the right side of a vehicle (bus, truck, plane, etc.) or when worn as a patch on the right arm (but use on left arm is preferable).
- A salute (hand over heart for those not in uniform) should be rendered when the flag is raised, lowered, or carried by on parade; or when the Pledge of Allegiance is played (unless the flag is not present).
- Fly Ends: Trimmed and re-hemmed, greatly prolonging the life of the flag.
- Windy Days: If possible, take down the flag when winds exceed 30 m.p.h.
- Rain or Snow: If exposed, after a heavy rain or snowstorm take down flag and spread out to dry.
- Cleaning the Flag: We recommend spot cleaning with cold water and mild detergent. Lay flat to dry to maintain the flag’s shape. For a more thorough refresh, dry cleaning is also a suitable option.
- Expected Life of a Flag: On that investment in terms of longer life. The U.S. Government generally expects an outdoor flag to last approximately 90 days when flown from dawn until dusk in good weather.
- Flag Disposal: Condition that it is no longer a fitting emblem for display, it should be destroyed in a dignified way, preferably by burning. Many Veteran and Civic Organizations will properly dispose of a flag at no cost.
How do I clean my flag?
- For all flag materials, including synthetic (nylon or polyester) and natural fibers (cotton or wool), we recommend spot cleaning with cold water and a mild detergent, then laying the flag flat to dry to help maintain its shape and appearance. For a more thorough refresh, dry cleaning is also a suitable option